Refund Policy

 

Thank you for shopping with our online store. We want you to be completely satisfied with your purchase. In case you are not satisfied with your purchase, we have a hassle-free return policy to ensure a seamless shopping experience.

Our Return Policy

Eligibility

• Our return policy applies to all products purchased from our online store.
• Products must be returned in their original condition and packaging, with all tags and labels attached.
• Custom made products are not eligible for return.

Timeframe

• You may return an item within 14 days from the date of delivery.
• After 14 days, we may not be able to accept your return.

Return Process

• If you want to return the item, please contact us at Info@almaghrabycustomz.com.
• If you have discovered our fault, please take pictures of the defect and attach them to the initial email with an explanation.
• Our customer service team will provide you with the necessary instructions on how to return the item.
• Please ensure that the item is securely packed to avoid any damage during transit.
• Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.

Refunds 

• Refunds will be issued to the original payment method used to purchase the item.
• The refund process may take up to 7 business days to be completed, depending on the payment method and bank processing times.

We value your satisfaction and are committed to providing you with the best possible shopping experience. If you have any questions or concerns regarding our return policy, please contact our customer service team, and we will be happy to assist you.